International partnerships

A reliable operating partner in China for your members and clients.

For insurers, travel and assistance companies, senior-care providers, employers and referral organisations — named case ownership, stated turnarounds and a written record at every stage.

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A coordinator handing a case report to an institutional partner

Partner types

Five kinds of institutions, one operating partner in China.

A coordinator reviewing a case file with an insurance partner

Insurers & brokers

International insurers, brokers and benefit administrators.

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A coordinator meeting an arriving patient and leading him to a waiting car

Travel & assistance

Assistance companies, travel operators and rescue partners.

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A doctor and coordinator walking with an older resident at a care community

Senior-care providers

Retirement communities and care providers with residents in China.

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An employee checking in at the service desk with a benefit referral

Employee benefits

Employers and benefit platforms with staff or dependants in China.

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A coordinator handing a referral file to a specialist

Cross-border referral

Cross-border medical and referral organisations.

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China resource capability

What sits behind every referral.

Hospital international departments

30 departments at 29 hospitals in Beijing, Shanghai, Guangzhou and Chengdu, documented from public sources.

Own field team

On-site escorts employed by FamilyAid, not third-party contractors.

Medically trained desk

A Shanghai coordination desk staffed by people with medical backgrounds.

English throughout

Records, updates and reports delivered in English.

The coordination floor in Shanghai
Coordination floor, Shanghai

Partnership process

From enquiry to scale.

  1. 01

    Enquiry

    A short description of your members, markets and referral volume.

  2. 02

    Discovery call & NDA

    Case types, cities, reporting format and escalation.

  3. 03

    Proposal & SLA

    Scope, service levels, pricing logic and responsibility boundaries.

  4. 04

    Pilot cases

    A small number of live cases under the draft SLA.

  5. 05

    Scale

    Framework agreement, monthly settlement and regular reviews.

English FAQ

Before you ask.

Not in this phase. The site covers referral coordination and enquiry capture; API, direct billing and system integration are scoped separately.
We share draft service levels at the proposal stage, run pilot cases against them, and confirm them in the service agreement.
Not through this website or ordinary email. Once a case is opened, the coordinator provides a secure channel hosted in mainland China.

Capability statement

Everything your procurement team will ask for, in one PDF.

Network and hospital access, service levels, case reporting, data handling, credentials and contracting models — sent by the coordination desk.

Request the PDF

International partnership application

Tell us what you need to coordinate.

Introductions and ordinary partnership enquiries only. A coordinator replies within 24 hours on working days.

An office in the Shanghai headquarters
Coordination desk, Shanghai

UTC+8 · 09:00–18:00 weekdays

shanenguoji@familyaid.com.cn

WhatsApp +86 158 2116 4921

  • ISO/IEC 27001:2022 certified
  • Records held in mainland China
  • AAA enterprise credit rating

Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.

Do not upload or send medical records, imaging, pathology or identity documents here. A secure channel is provided after a case is opened.

What you send is used only to coordinate the service you asked for, and is shared only with the hospitals involved in delivering it. Consent for health data and for any cross-border transfer is taken separately, not bundled with acceptance of our terms, and can be withdrawn at shanenguoji@familyaid.com.cn.