Children overseas can't attend
Distance makes every appointment a worry.
Care for parents in China
Someone at your parents' side, and a written update for you.
Many members live overseas while their parents are in China. We coordinate around both — the patient in the room and the family abroad.
Pain points
What organisations tell us.
Where it fits
Typical situations.
01
A specialist appointment
Booking, reminders and an escort on the day.
02
A hospital stay
Admission paperwork and a daily written update.
03
Reports to explain
Test results interpreted and translated for the family.
Service content
What we deliver.
- Appointment booking
- Escort on the day
- Daily updates during admission
- Report interpretation
- Prescription collection
- Follow-up
Partnership process
How we get started.
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01
Initial conversation
Your members, cities and the needs you see most often.
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02
Scope & proposal
Service list, turnaround, reporting and boundaries in writing.
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03
Agreement
Contract terms; wire transfer or monthly settlement.
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04
Launch & reporting
Named case owner, onboarding material and regular case reports.
Partnership models
Choose how to work together.
Case-by-case referral
Refer individual members as needs arise. Each case is quoted and confirmed in writing.
Confirmed orders payable onlineMember benefit pack
A fixed number of coordinated services per member, with a set validity and coverage.
Trial and fixed-visit packs payable onlineAnnual partnership
Year-round coordination for your membership, with reporting and a service agreement.
By contract · wire or monthlyWhite-label service
FamilyAid delivers under your brand, with your member experience.
By contract · wire or monthlyCase
A recent example.
Older patients · thoracic
An older couple seeing a thoracic specialist in Beijing
Unfamiliar with booking apps, the couple had tried for weeks. The coordinator walked them through registration by phone, secured an appointment in three working days and arranged an escort to handle the queues on the day.
- 20-minute guided registration
- Appointment in 3 working days
- Written checklist sent by message
FAQ
Questions partners ask.
Case-by-case referral can start without an annual agreement. Annual partnerships and white-label services are set up by contract, then settled by wire transfer or monthly.
Trial packs, fixed-visit benefit packs and confirmed pre-paid orders can be paid online. Annual, white-label and framework arrangements are by contract.
No. The form collects only a brief summary. A secure channel is provided once a case is opened.
Chinese organisation partnership
Start a partnership conversation.
An ordinary partnership form — we reply within 24 hours on working days.
Coordination desk, Shanghai
UTC+8 · 09:00–18:00 weekdays
shanenguoji@familyaid.com.cn
WhatsApp +86 158 2116 4921
- ISO/IEC 27001:2022 certified
- Records held in mainland China
- AAA enterprise credit rating
Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.