Policies without ground service
Clients hold cover but no one helps them use it in China.
Chinese insurance brokers
Ground service in China for your clients' policies.
Cross-border policies rarely come with anyone on the ground. Add documented coordination your clients can use.
Pain points
What organisations tell us.
Where it fits
Typical situations.
01
A value-added client benefit
A China care benefit bundled with your portfolio.
02
Case-by-case referral
Refer a policyholder when a need arises.
03
Group benefit for corporate clients
Coordinated care for employees and their families.
Service content
What we deliver.
- Pre-authorisation documents
- Hospital and specialist matching
- Appointments and escort
- Invoices and records for reimbursement
- English case reports
- Follow-up
Partnership process
How we get started.
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01
Initial conversation
Your members, cities and the needs you see most often.
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02
Scope & proposal
Service list, turnaround, reporting and boundaries in writing.
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03
Agreement
Contract terms; wire transfer or monthly settlement.
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04
Launch & reporting
Named case owner, onboarding material and regular case reports.
Partnership models
Choose how to work together.
Case-by-case referral
Refer individual members as needs arise. Each case is quoted and confirmed in writing.
Confirmed orders payable onlineMember benefit pack
A fixed number of coordinated services per member, with a set validity and coverage.
Trial and fixed-visit packs payable onlineAnnual partnership
Year-round coordination for your membership, with reporting and a service agreement.
By contract · wire or monthlyWhite-label service
FamilyAid delivers under your brand, with your member experience.
By contract · wire or monthlyCase
A recent example.
Group insurance · since 2020
A family service package for a national life insurer's group-insurance division
Designed a year-round family benefit for a regional group-insurance book: unlimited phone-doctor access, one specialist outpatient appointment, and dedicated green channels for women's outpatient care and children's emergencies.
- Unlimited 24-hour phone doctor
- Specialist appointment and escort
- Women's and children's green channels
FAQ
Questions partners ask.
Case-by-case referral can start without an annual agreement. Annual partnerships and white-label services are set up by contract, then settled by wire transfer or monthly.
Trial packs, fixed-visit benefit packs and confirmed pre-paid orders can be paid online. Annual, white-label and framework arrangements are by contract.
No. The form collects only a brief summary. A secure channel is provided once a case is opened.
Chinese organisation partnership
Start a partnership conversation.
An ordinary partnership form — we reply within 24 hours on working days.
Coordination desk, Shanghai
UTC+8 · 09:00–18:00 weekdays
shanenguoji@familyaid.com.cn
WhatsApp +86 158 2116 4921
- ISO/IEC 27001:2022 certified
- Records held in mainland China
- AAA enterprise credit rating
Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.