Frequent requests, little capacity
Volunteers field medical questions they cannot answer.
Community & media organisations
A trusted referral desk for your community.
Community groups and media hear about care needs first. Refer them to a coordination partner with stated boundaries and written records.
Pain points
What organisations tell us.
Where it fits
Typical situations.
01
Health talks with Q&A
Sessions on arranging care in China for community members.
02
A referral desk
A simple route for members to request coordination.
03
Urgent coordination
Help for a member who falls ill while visiting China.
Service content
What we deliver.
- Community information sessions
- Case-by-case referral
- Hospital and specialist matching
- Escort and interpreting
- Written updates for families
- Follow-up
Partnership process
How we get started.
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01
Initial conversation
Your members, cities and the needs you see most often.
-
02
Scope & proposal
Service list, turnaround, reporting and boundaries in writing.
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03
Agreement
Contract terms; wire transfer or monthly settlement.
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04
Launch & reporting
Named case owner, onboarding material and regular case reports.
Partnership models
Choose how to work together.
Case-by-case referral
Refer individual members as needs arise. Each case is quoted and confirmed in writing.
Confirmed orders payable onlineMember benefit pack
A fixed number of coordinated services per member, with a set validity and coverage.
Trial and fixed-visit packs payable onlineAnnual partnership
Year-round coordination for your membership, with reporting and a service agreement.
By contract · wire or monthlyWhite-label service
FamilyAid delivers under your brand, with your member experience.
By contract · wire or monthlyCase
A recent example.
Second opinion · oncology
A second opinion before thyroid surgery
A 30-year-old patient was advised to operate and worried about the effect on plans to have children. A specialist was selected the same day; the written opinion, with a clear explanation of prognosis, was delivered four days later.
- Specialist selected on day one
- Written opinion in 4 days
- Report and records returned in one file
FAQ
Questions partners ask.
Case-by-case referral can start without an annual agreement. Annual partnerships and white-label services are set up by contract, then settled by wire transfer or monthly.
Trial packs, fixed-visit benefit packs and confirmed pre-paid orders can be paid online. Annual, white-label and framework arrangements are by contract.
No. The form collects only a brief summary. A secure channel is provided once a case is opened.
Chinese organisation partnership
Start a partnership conversation.
An ordinary partnership form — we reply within 24 hours on working days.
Coordination desk, Shanghai
UTC+8 · 09:00–18:00 weekdays
shanenguoji@familyaid.com.cn
WhatsApp +86 158 2116 4921
- ISO/IEC 27001:2022 certified
- Records held in mainland China
- AAA enterprise credit rating
Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.