For patients & families

Know what happens before you decide to travel.

A plain-language route from first conversation to a written care plan, coordinated hospital access and follow-up at home.

Submit a care requestComing to China
An escort helping an older patient at the hospital entrance

Who we help

Three situations we coordinate most.

A coordinator going through the plan with a patient who has just arrived

Overseas Chinese

Returning to China for your own care.

View page
An escort with an older patient, on a video call with his son

Care for your parents

Arranging care for parents already in China.

View page
An interpreter with an international patient and his doctor

International patients

Complex, rare or specialist conditions.

View page

Basic process

Six stages, each with a written output.

  1. 01

    Talk to a consultant

    A brief, non-medical summary. Reply within 24 hours on working days.

  2. 02

    Records & second opinion

    Records collected and translated; specialist opinion within 7 working days of complete records.

  3. 03

    Written plan & estimate

    Pathway, duration, risks and an itemised estimate before anything is paid.

  4. 04

    Hospital & schedule

    Department, appointments and admission confirmed with the international department.

  5. 05

    On-site coordination

    Escort, interpreting and a written update every day of the stay.

  6. 06

    Home & follow-up

    Translated discharge summary and check-ins on day 3, 7 and 14, then monthly.

The full journey to China

Care request

Tell us what you need help arranging.

Start with a brief summary. A coordinator explains what happens next — no charge for the first assessment.

An office in the Shanghai headquarters
Coordination desk, Shanghai

UTC+8 · 09:00–18:00 weekdays

shanenguoji@familyaid.com.cn

WhatsApp +86 158 2116 4921

  • ISO/IEC 27001:2022 certified
  • Records held in mainland China
  • AAA enterprise credit rating

Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.

Do not upload or send medical records, imaging, pathology or identity documents here. A secure channel is provided after a case is opened.

What you send is used only to coordinate the service you asked for, and is shared only with the hospitals involved in delivering it. Consent for health data and for any cross-border transfer is taken separately, not bundled with acceptance of our terms, and can be withdrawn at shanenguoji@familyaid.com.cn.