Hospital international departments
30 departments at 29 hospitals in Beijing, Shanghai, Guangzhou and Chengdu, documented from public sources.
Senior-care providers
Coordinated hospital care for residents and their families.
When a resident needs specialist care in China, we coordinate the hospital side and keep the care team and family informed.
Service scenarios
Where we come in.
01
Specialist referral
A resident needs a specialist opinion or procedure in a major city.
02
Hospital admission
Admission, daily updates and discharge planning for an older patient.
03
Returning residents
Care arranged for residents travelling back to China.
China resource capability
What sits behind the service.
- Specialist matching and appointments
- Escort for older patients
- Admission coordination
- Daily written updates
- Discharge and rehabilitation plan
- Follow-up
SLA
Service levels we work to.
Agreed at proposal stage, tested in pilot cases and confirmed in the service agreement.
First response
Within 24 hours on working days; 48 hours otherwise
Records & translation
Standard 5 working days; urgent 2
Expert second opinion
Review within 7 working days; written opinion within 3
Hospital scheduling
Confirmed within 5 working days of plan sign-off
During admission
Written update before 09:00 daily; every 2 hours on surgery day
Emergency escalation
Response activated within 15 minutes
Service levels are confirmed in writing in each service agreement and depend on case complexity, hospital availability and public holidays in China.
Partnership process
How we get started.
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01
Enquiry
A short description of your members, markets and referral volume.
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02
Discovery call & NDA
Case types, cities, reporting format and escalation.
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03
Proposal & SLA
Scope, service levels, pricing logic and responsibility boundaries.
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04
Pilot cases
A small number of live cases under the draft SLA.
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05
Scale
Framework agreement, monthly settlement and regular reviews.
Case
A recent example.
Older patients · thoracic
An older couple seeing a thoracic specialist in Beijing
Unfamiliar with booking apps, the couple had tried for weeks. The coordinator walked them through registration by phone, secured an appointment in three working days and arranged an escort to handle the queues on the day.
- 20-minute guided registration
- Appointment in 3 working days
- Written checklist sent by message
English FAQ
Questions partners ask.
Not in this phase. The site covers referral coordination and enquiry capture; API, direct billing and system integration are scoped separately.
We share draft service levels at the proposal stage, run pilot cases against them, and confirm them in the service agreement.
Not through this website or ordinary email. Once a case is opened, the coordinator provides a secure channel hosted in mainland China.
Capability statement
Everything your procurement team will ask for, in one PDF.
Network and hospital access, service levels, case reporting, data handling, credentials and contracting models — sent by the coordination desk.
International partnership application
Request a proposal.
An ordinary partnership form — we reply within 24 hours on working days.
Coordination desk, Shanghai
UTC+8 · 09:00–18:00 weekdays
shanenguoji@familyaid.com.cn
WhatsApp +86 158 2116 4921
- ISO/IEC 27001:2022 certified
- Records held in mainland China
- AAA enterprise credit rating
Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.