Hospital international departments
30 departments at 29 hospitals in Beijing, Shanghai, Guangzhou and Chengdu, documented from public sources.
Travel & assistance
Reliable execution when a case reaches China.
We take over on the ground: arrival, transport, interpretation, hospital access and the medically informed return leg.
Service scenarios
Where we come in.
01
Traveller falls ill
Hospital access, interpreting and updates to your operations team.
02
Planned treatment trip
Arrival, transport and hospital schedule arranged end to end.
03
Return leg
Fitness-to-fly and airport special assistance before departure.
China resource capability
What sits behind the service.
- Case handover and local ownership
- Airport greeting and transfer
- Ground transport
- Medical interpreting
- Hospital access support
- Fitness-to-fly and destination handover
SLA
Service levels we work to.
Agreed at proposal stage, tested in pilot cases and confirmed in the service agreement.
Arrival
Greeter and vehicle confirmed 2 hours before departure; greeter at the gate 30 minutes before landing
Transfer
Hotel or hospital handover within 30 minutes of arrival
Ground transport
Booked 24 hours ahead; details sent 1 hour before pickup
Interpretation
Interpreter confirmed 3 working days ahead
Return
Fitness-to-fly assessed 3 working days before departure; special services confirmed 2 working days before
Service levels are confirmed in writing in each service agreement and depend on case complexity, hospital availability and public holidays in China.
Partnership process
How we get started.
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01
Enquiry
A short description of your members, markets and referral volume.
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02
Discovery call & NDA
Case types, cities, reporting format and escalation.
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03
Proposal & SLA
Scope, service levels, pricing logic and responsibility boundaries.
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04
Pilot cases
A small number of live cases under the draft SLA.
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05
Scale
Framework agreement, monthly settlement and regular reviews.
Case
A recent example.
Escort · another city
A breast consultation in another city, with an escort throughout
A patient travelling to Beijing could not find an appointment for two weeks. The coordinator secured one within five working days; an escort met her, queued, and stayed with her through tests and the follow-up consultation.
- Appointment in 5 working days
- Escort from arrival to pharmacy
- Surgery not indicated — follow-up every three months
English FAQ
Questions partners ask.
Not in this phase. The site covers referral coordination and enquiry capture; API, direct billing and system integration are scoped separately.
We share draft service levels at the proposal stage, run pilot cases against them, and confirm them in the service agreement.
Not through this website or ordinary email. Once a case is opened, the coordinator provides a secure channel hosted in mainland China.
Capability statement
Everything your procurement team will ask for, in one PDF.
Network and hospital access, service levels, case reporting, data handling, credentials and contracting models — sent by the coordination desk.
International partnership application
Request a proposal.
An ordinary partnership form — we reply within 24 hours on working days.
Coordination desk, Shanghai
UTC+8 · 09:00–18:00 weekdays
shanenguoji@familyaid.com.cn
WhatsApp +86 158 2116 4921
- ISO/IEC 27001:2022 certified
- Records held in mainland China
- AAA enterprise credit rating
Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.