Coming to China

Your journey, step by step.

What happens before you travel, on arrival, in hospital and after you return — and who is responsible at each step.

Submit a care request
A coordinator with a doctor and a family in a hospital lobby
  1. 01

    Before you travel

    Consultation, records, second opinion, plan and estimate, and your hospital schedule.

  2. 02

    Visa & travel

    Hospital invitation letter, document checklist, and help booking flights and accommodation.

  3. 03

    Arrival

    Greeter at the gate 30 minutes before landing; vehicle to hotel or hospital.

  4. The coordination floor in Shanghai
    04

    In hospital

    Admission, daily updates, interpreting and surgery-day progress for your family.

  5. 05

    Discharge

    Settlement, medication guidance and a translated discharge summary.

  6. 06

    Home & follow-up

    Fitness-to-fly, airport assistance and scheduled follow-up for 12 months.

Timings are confirmed in each written plan.

Care request

Plan your trip with a coordinator.

Tell us the condition, the city you are considering and your timing.

An office in the Shanghai headquarters
Coordination desk, Shanghai

UTC+8 · 09:00–18:00 weekdays

shanenguoji@familyaid.com.cn

WhatsApp +86 158 2116 4921

  • ISO/IEC 27001:2022 certified
  • Records held in mainland China
  • AAA enterprise credit rating

Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.