Medical consultant
One named consultant from first question to follow-up.
Overseas Chinese
Coming home for care, with the hospital side arranged.
For overseas Chinese returning for a specialist opinion, a procedure or a check-up — records prepared, hospital confirmed and someone at your side on the day.
Who it's for
This page is for you if…
- Living abroad and planning treatment in China
- Seeking a specialist opinion before deciding
- Visiting family and combining a check-up
Specialties we coordinate
Common departments for this group.
Coordinated at hospital international departments. The full list is confirmed case by case.
- Oncology
- Cardiology
- Orthopaedics
- Neurology
- Obstetrics & gynaecology
- Health check-ups
Service content
What is included.
Basic process
How it works.
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01
Talk to a consultant
A brief, non-medical summary. Reply within 24 hours on working days.
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02
Records & second opinion
Records collected and translated; specialist opinion within 7 working days of complete records.
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03
Written plan & estimate
Pathway, duration, risks and an itemised estimate before anything is paid.
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04
Hospital & schedule
Department, appointments and admission confirmed with the international department.
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05
On-site coordination
Escort, interpreting and a written update every day of the stay.
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06
Home & follow-up
Translated discharge summary and check-ins on day 3, 7 and 14, then monthly.
What to prepare
- A short summary of the condition and what you hope to achieve
- Your preferred city and timing
- Recent diagnosis or test reports — sent later through the secure channel, not the form
- Passport details only once a hospital booking is confirmed
Cost boundaries
Paid to FamilyAid
- Coordination fee, quoted in writing
- Standard services booked online
- Deposit once you accept the plan
Paid directly to others
- Hospital, test, surgery and medication fees
- Flights, hotel and visa fees
- Travel insurance
Case
A recent example.
Escort · another city
A breast consultation in another city, with an escort throughout
A patient travelling to Beijing could not find an appointment for two weeks. The coordinator secured one within five working days; an escort met her, queued, and stayed with her through tests and the follow-up consultation.
- Appointment in 5 working days
- Escort from arrival to pharmacy
- Surgery not indicated — follow-up every three months
FAQ
Questions patients ask.
No. Diagnosis and treatment decisions are made by the treating physicians, and no clinical outcome is guaranteed.
Hospital, pharmacy and other third-party fees are payable directly to those providers and are separate from coordination fees.
Only contact details, the intended specialty, timing and a brief summary. Do not send medical files or identity documents through the website.
Once records are complete, a written second opinion usually takes 5–7 working days. Routine cases typically move from first consultation to arrival in 1–2 weeks; complex cases needing multidisciplinary review or bed scheduling take 3–6 weeks.
More than 30 days before the service starts, the deposit is refunded less a 10% administration charge; 15–30 days before, half the deposit is retained; inside 15 days it is not refunded. Costs already incurred are deducted in every case. The Chinese terms govern.
Care request
Tell us what you need help arranging.
A brief, non-medical summary is enough. A coordinator replies within 24 hours on working days.
Coordination desk, Shanghai
UTC+8 · 09:00–18:00 weekdays
shanenguoji@familyaid.com.cn
WhatsApp +86 158 2116 4921
- ISO/IEC 27001:2022 certified
- Records held in mainland China
- AAA enterprise credit rating
Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.