Hospital international departments
30 departments at 29 hospitals in Beijing, Shanghai, Guangzhou and Chengdu, documented from public sources.
Employee benefits
Care in China as a benefit your people will actually use.
Specialist access, escort and follow-up for employees and their families in China — packaged as a benefit with usage reporting.
Service scenarios
Where we come in.
01
Family care cards
Escorted visits shared by the employee, parents and children.
02
Expatriate staff
Specialist access and interpreting for staff posted to China.
03
Health check-ups
Check-ups with report interpretation in English.
China resource capability
What sits behind the service.
- Specialist appointments with escort
- Phone-doctor access
- Health check-ups
- Report interpretation
- Prescription collection
- Usage reporting
SLA
Service levels we work to.
Agreed at proposal stage, tested in pilot cases and confirmed in the service agreement.
First response
Within 24 hours on working days; 48 hours otherwise
Records & translation
Standard 5 working days; urgent 2
Expert second opinion
Review within 7 working days; written opinion within 3
Hospital scheduling
Confirmed within 5 working days of plan sign-off
During admission
Written update before 09:00 daily; every 2 hours on surgery day
Emergency escalation
Response activated within 15 minutes
Service levels are confirmed in writing in each service agreement and depend on case complexity, hospital availability and public holidays in China.
Partnership process
How we get started.
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01
Enquiry
A short description of your members, markets and referral volume.
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02
Discovery call & NDA
Case types, cities, reporting format and escalation.
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03
Proposal & SLA
Scope, service levels, pricing logic and responsibility boundaries.
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04
Pilot cases
A small number of live cases under the draft SLA.
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05
Scale
Framework agreement, monthly settlement and regular reviews.
Case
A recent example.
Employee benefits · listed manufacturer
Family medical escort cards for a manufacturer's workforce
Six escorted specialist visits per card, shared between the employee, their parents and children — with phone-doctor access and prescription collection handled for the family.
- 6 escorted visits shared by the family
- Phone doctor, unlimited use
- Prescription collection handled
English FAQ
Questions partners ask.
Not in this phase. The site covers referral coordination and enquiry capture; API, direct billing and system integration are scoped separately.
We share draft service levels at the proposal stage, run pilot cases against them, and confirm them in the service agreement.
Not through this website or ordinary email. Once a case is opened, the coordinator provides a secure channel hosted in mainland China.
Capability statement
Everything your procurement team will ask for, in one PDF.
Network and hospital access, service levels, case reporting, data handling, credentials and contracting models — sent by the coordination desk.
International partnership application
Request a proposal.
An ordinary partnership form — we reply within 24 hours on working days.
Coordination desk, Shanghai
UTC+8 · 09:00–18:00 weekdays
shanenguoji@familyaid.com.cn
WhatsApp +86 158 2116 4921
- ISO/IEC 27001:2022 certified
- Records held in mainland China
- AAA enterprise credit rating
Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.