Hospital international departments
30 departments at 29 hospitals in Beijing, Shanghai, Guangzhou and Chengdu, documented from public sources.
Cross-border referral
A receiving partner in China for the patients you refer.
We receive the case, prepare the records, arrange the specialist and handle the ground — then hand the patient back with translated records.
Service scenarios
Where we come in.
01
Second opinion
A written or video opinion from a specialist in China.
02
Treatment in China
A patient referred for surgery or specialist treatment.
03
Continuity of care
Records and discharge summaries returned in English.
China resource capability
What sits behind the service.
- Case intake and records
- Specialist second opinion
- Treatment plan and estimate
- Hospital scheduling
- On-site coordination
- Translated discharge records
SLA
Service levels we work to.
Agreed at proposal stage, tested in pilot cases and confirmed in the service agreement.
First response
Within 24 hours on working days; 48 hours otherwise
Records & translation
Standard 5 working days; urgent 2
Expert second opinion
Review within 7 working days; written opinion within 3
Hospital scheduling
Confirmed within 5 working days of plan sign-off
During admission
Written update before 09:00 daily; every 2 hours on surgery day
Emergency escalation
Response activated within 15 minutes
Service levels are confirmed in writing in each service agreement and depend on case complexity, hospital availability and public holidays in China.
Partnership process
How we get started.
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01
Enquiry
A short description of your members, markets and referral volume.
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02
Discovery call & NDA
Case types, cities, reporting format and escalation.
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03
Proposal & SLA
Scope, service levels, pricing logic and responsibility boundaries.
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04
Pilot cases
A small number of live cases under the draft SLA.
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05
Scale
Framework agreement, monthly settlement and regular reviews.
Case
A recent example.
Second opinion · oncology
A second opinion before thyroid surgery
A 30-year-old patient was advised to operate and worried about the effect on plans to have children. A specialist was selected the same day; the written opinion, with a clear explanation of prognosis, was delivered four days later.
- Specialist selected on day one
- Written opinion in 4 days
- Report and records returned in one file
English FAQ
Questions partners ask.
Not in this phase. The site covers referral coordination and enquiry capture; API, direct billing and system integration are scoped separately.
We share draft service levels at the proposal stage, run pilot cases against them, and confirm them in the service agreement.
Not through this website or ordinary email. Once a case is opened, the coordinator provides a secure channel hosted in mainland China.
Capability statement
Everything your procurement team will ask for, in one PDF.
Network and hospital access, service levels, case reporting, data handling, credentials and contracting models — sent by the coordination desk.
International partnership application
Request a proposal.
An ordinary partnership form — we reply within 24 hours on working days.
Coordination desk, Shanghai
UTC+8 · 09:00–18:00 weekdays
shanenguoji@familyaid.com.cn
WhatsApp +86 158 2116 4921
- ISO/IEC 27001:2022 certified
- Records held in mainland China
- AAA enterprise credit rating
Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.