Benefits that are hard to use
Generic benefits go unused because the route to care is unclear.
Member health benefits
A member health benefit with a clear scope and a set validity.
Define a pack of coordinated services per member — visits, validity and coverage — and offer it as a member benefit.
Pain points
What organisations tell us.
Where it fits
Typical situations.
01
Trial pack
A short trial for a group of members before an annual agreement.
02
Fixed-visit pack
A set number of escorted visits per member per year.
03
Pre-paid confirmed orders
Services confirmed in advance and paid online.
Service content
What we deliver.
- Specialist appointments with escort
- Report interpretation
- Phone-doctor access
- Care for members' parents
- Usage reporting
- Renewal review
Partnership process
How we get started.
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01
Initial conversation
Your members, cities and the needs you see most often.
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02
Scope & proposal
Service list, turnaround, reporting and boundaries in writing.
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03
Agreement
Contract terms; wire transfer or monthly settlement.
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04
Launch & reporting
Named case owner, onboarding material and regular case reports.
Partnership models
Choose how to work together.
Case-by-case referral
Refer individual members as needs arise. Each case is quoted and confirmed in writing.
Confirmed orders payable onlineMember benefit pack
A fixed number of coordinated services per member, with a set validity and coverage.
Trial and fixed-visit packs payable onlineAnnual partnership
Year-round coordination for your membership, with reporting and a service agreement.
By contract · wire or monthlyWhite-label service
FamilyAid delivers under your brand, with your member experience.
By contract · wire or monthlyCase
A recent example.
Employee benefits · listed manufacturer
Family medical escort cards for a manufacturer's workforce
Six escorted specialist visits per card, shared between the employee, their parents and children — with phone-doctor access and prescription collection handled for the family.
- 6 escorted visits shared by the family
- Phone doctor, unlimited use
- Prescription collection handled
FAQ
Questions partners ask.
Case-by-case referral can start without an annual agreement. Annual partnerships and white-label services are set up by contract, then settled by wire transfer or monthly.
Trial packs, fixed-visit benefit packs and confirmed pre-paid orders can be paid online. Annual, white-label and framework arrangements are by contract.
No. The form collects only a brief summary. A secure channel is provided once a case is opened.
Chinese organisation partnership
Start a partnership conversation.
An ordinary partnership form — we reply within 24 hours on working days.
Coordination desk, Shanghai
UTC+8 · 09:00–18:00 weekdays
shanenguoji@familyaid.com.cn
WhatsApp +86 158 2116 4921
- ISO/IEC 27001:2022 certified
- Records held in mainland China
- AAA enterprise credit rating
Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.