Coming to China for treatment

Entry, money and insurance — the three things that surprise people who have only planned the medical part.

Entry

We support the paperwork — hospital documentation, itinerary, invitation material where a hospital issues one — but the decision and the processing time belong to the Chinese embassy or consulate handling your application. We are not a visa agency and do not promise an outcome.

We will never suggest entering on a visa that does not match your purpose. If a course of treatment is likely to outlast the permitted stay, that has to be planned for before you travel, not after.

Money

Two separate bills. Our coordination fee is quoted in USD and settled in RMB at the prevailing rate; a written itemised quotation is held for thirty days. Hospital charges — registration, investigations, medication, stay, surgery — are the hospital's, and you pay them directly. Most public hospitals require payment in advance, and typically a deposit of 30–50% before elective surgery.

Pay only into the account named on the invoice, or one the hospital has confirmed in writing. Never pay a hospital deposit to any third party. Refund policy.

Insurance

We strongly recommend medical travel insurance covering complications, an extended stay and emergency evacuation. We do not sell insurance and are not a broker. Chinese public hospitals generally do not accept direct billing from overseas insurers — expect to pay first and claim afterwards. We provide the invoices and medical certificates a claim needs.

In an emergency

Dial 120 in China, or your local emergency number, and go to the nearest emergency department. Contact your coordinator afterwards. We do not provide emergency medical services and cannot call an ambulance for you.

This guide covers process and paperwork. It is not medical advice and does not replace a consultation. Medical disclaimer

Sources: FamilyAid published service terms, sections 4, 6, 7 and 10