Medical coordination services
Seven services, one written plan.
From records to follow-up at home, each service has a stated scope, a turnaround and a deliverable. Treatment itself is never sold here — a case is assessed first.
01 · Service
Medical record collation
We collect, order and translate what a Chinese hospital needs before it will look at a case — records, test reports, discharge summaries, medication and history.
- Chinese–English translation, up to 5,000 words per request
- Senior reviewer check before delivery
- Standard 5 working days; urgent 2
02 · Service
Hospital & specialist matching
We match the condition to a department and a level of seniority, inside the network we actually work with, and confirm the hospital's international department.
- Hospital and department confirmed within 5 working days of plan sign-off
- International-department outpatient in 3–10 working days
- Written schedule sent within 1 working day
03 · Service
Second opinion — written & video
A specialist at a Grade-A tertiary hospital reviews the case and gives a written opinion or a live video consultation, explained to the patient in plain language.
- Specialist review within 7 working days of complete records
- Written opinion within 3 working days
- Video consultation with an interpreter on the call
04 · Service
Appointments, tests, admission & surgery
Outpatient appointments, investigations, admission paperwork and surgery dates booked in order, with one written schedule that everyone works from.
- Admission paperwork completed within 2 hours on the day
- Written update before 09:00 daily during admission
- Every 2 hours on surgery day; 15-minute emergency escalation
05 · Service
Escort & medical interpreting
A bilingual escort at the patient's side from registration to pharmacy, and a medical interpreter for consultations and pre-operative talks.
- On site 08:00–18:00; booked 3 working days ahead
- Interpreter pre-reads the records
- Report translation in 3 working days
06 · Service
Inter-city transfer
Move a case between coverage cities without restarting the paperwork — with airport pick-up and ground transport arranged around the hospital schedule.
- Records and schedule carried over
- Six-seat business vehicle within 50 km
- Driver details sent 1 hour before pick-up
07 · Service
Rehabilitation & follow-up
A translated discharge summary, a rehabilitation plan from the treating team and scheduled contact after the patient returns home.
- Discharge summary translated within 3 working days
- Check-ins on day 3, 7 and 14, then monthly for 12 months
- Fitness-to-fly and return travel coordinated
08 · Scope, timing, pricing & refunds
What you can book, and what it covers.
Standard services carry a fixed scope. Complex cases are assessed first and quoted in writing; quotations are valid for 30 days and priced in US dollars.
Medical record collation & translation
Records collected, ordered and translated into English or Chinese, checked by a senior reviewer.
Initial care coordination
A medical consultant, a specialist review and a draft plan — the first step before any travel.
Single-visit medical escort
A bilingual escort at the patient's side for one hospital day, from registration to pharmacy.
Medical interpreting
A medical interpreter for consultations, examinations and pre-operative talks.
Second opinion — written
A written opinion from a specialist at a Grade-A tertiary hospital, explained to you in plain English.
Second opinion — video consultation
A live video consultation with a specialist, with an interpreter on the call.
Premium health check-up
A comprehensive check-up at a partner centre, with booking and report interpretation in English.
Coordination deposit
Holds your coordinator and hospital date once you have accepted the written plan. Credited in full.
Service levels
Within 24 hours on working days; 48 hours otherwise
Standard 5 working days; urgent 2
Review within 7 working days; written opinion within 3
Confirmed within 5 working days of plan sign-off
Written update before 09:00 daily; every 2 hours on surgery day
Response activated within 15 minutes
Service levels are confirmed in writing in each service agreement and depend on case complexity, hospital availability and public holidays in China.
Cancellation & refunds
- More than 30 days before the service starts Refunded, less a 10% administration charge
- 15 to 30 days before Half the deposit retained
- Inside 15 days Not refunded
Costs already incurred — a hospital deposit, translation delivered, ticketing — are deducted in every case. Policies are published in Chinese and English; where the two differ, the Chinese text governs.
We coordinate
- Access to hospitals and appropriate departments
- Records, translation and written case plans
- Appointments, admissions and on-site support
- Discharge information and follow-up
We do not guarantee
- A specific doctor, appointment slot or hospital bed
- Diagnosis, treatment decisions or clinical outcomes
- Hospital, pharmacy or third-party fees
- Secure transfer of medical files through this website