Medical consultant
One named consultant from first question to follow-up.
Care for your parents
Your parents' care in China, coordinated while you're abroad.
We book the appointments, stay with your parents on the day and send you a written update you can read wherever you are.
Who it's for
This page is for you if…
- Children overseas with parents in China
- Parents unfamiliar with booking apps
- Families who need updates in English
Specialties we coordinate
Common departments for this group.
Coordinated at hospital international departments. The full list is confirmed case by case.
- Cardiology
- Oncology
- Geriatrics
- Orthopaedics
- Ophthalmology
- Rehabilitation
Service content
What is included.
Basic process
How it works.
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01
Talk to a consultant
A brief, non-medical summary. Reply within 24 hours on working days.
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02
Records & second opinion
Records collected and translated; specialist opinion within 7 working days of complete records.
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03
Written plan & estimate
Pathway, duration, risks and an itemised estimate before anything is paid.
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04
Hospital & schedule
Department, appointments and admission confirmed with the international department.
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05
On-site coordination
Escort, interpreting and a written update every day of the stay.
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06
Home & follow-up
Translated discharge summary and check-ins on day 3, 7 and 14, then monthly.
What to prepare
- A short summary of the condition and what you hope to achieve
- Your preferred city and timing
- Recent diagnosis or test reports — sent later through the secure channel, not the form
- Passport details only once a hospital booking is confirmed
Cost boundaries
Paid to FamilyAid
- Coordination fee, quoted in writing
- Standard services booked online
- Deposit once you accept the plan
Paid directly to others
- Hospital, test, surgery and medication fees
- Flights, hotel and visa fees
- Travel insurance
Case
A recent example.
Older patients · thoracic
An older couple seeing a thoracic specialist in Beijing
Unfamiliar with booking apps, the couple had tried for weeks. The coordinator walked them through registration by phone, secured an appointment in three working days and arranged an escort to handle the queues on the day.
- 20-minute guided registration
- Appointment in 3 working days
- Written checklist sent by message
FAQ
Questions patients ask.
No. Diagnosis and treatment decisions are made by the treating physicians, and no clinical outcome is guaranteed.
Hospital, pharmacy and other third-party fees are payable directly to those providers and are separate from coordination fees.
Only contact details, the intended specialty, timing and a brief summary. Do not send medical files or identity documents through the website.
Once records are complete, a written second opinion usually takes 5–7 working days. Routine cases typically move from first consultation to arrival in 1–2 weeks; complex cases needing multidisciplinary review or bed scheduling take 3–6 weeks.
More than 30 days before the service starts, the deposit is refunded less a 10% administration charge; 15–30 days before, half the deposit is retained; inside 15 days it is not refunded. Costs already incurred are deducted in every case. The Chinese terms govern.
Care request
Tell us what you need help arranging.
A brief, non-medical summary is enough. A coordinator replies within 24 hours on working days.
Coordination desk, Shanghai
UTC+8 · 09:00–18:00 weekdays
shanenguoji@familyaid.com.cn
WhatsApp +86 158 2116 4921
- ISO/IEC 27001:2022 certified
- Records held in mainland China
- AAA enterprise credit rating
Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.