Contact & enquiries

Tell us who you are and what you need.

Three short forms — for Chinese organisations, international institutions, and patients or families. A coordinator replies within 24 hours on working days.

The FamilyAid reception
Reception, Shanghai
An office in the Shanghai headquarters
Coordination desk, Shanghai

UTC+8 · 09:00–18:00 weekdays

shanenguoji@familyaid.com.cn

WhatsApp +86 158 2116 4921

Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.

If this is a medical emergency, call your local emergency number now — 120 in mainland China. The coordination desk works UTC+8, 09:00–18:00 on weekdays.

Care request

Do not upload or send medical records, imaging, pathology or identity documents here. A secure channel is provided after a case is opened.

What you send is used only to coordinate the service you asked for, and is shared only with the hospitals involved in delivering it. Consent for health data and for any cross-border transfer is taken separately, not bundled with acceptance of our terms, and can be withdrawn at shanenguoji@familyaid.com.cn.