Contact & enquiries
Tell us who you are and what you need.
Three short forms — for Chinese organisations, international institutions, and patients or families. A coordinator replies within 24 hours on working days.
UTC+8 · 09:00–18:00 weekdays
shanenguoji@familyaid.com.cn
WhatsApp +86 158 2116 4921
Medical records, imaging and pathology travel through a secure upload channel hosted in mainland China, which we send you once a case is open — not through this website, an order note or ordinary email. WhatsApp, overseas email and overseas cloud services each count as a cross-border transfer of personal information under PRC law, and we handle those separately with your consent.
If this is a medical emergency, call your local emergency number now — 120 in mainland China. The coordination desk works UTC+8, 09:00–18:00 on weekdays.